YouthConnect Career Coach, San Francisco

Organizational Profile:

Juma strives to break the cycle of poverty by paving the way to work, education, and financial capability for youth across America. In 1993, Juma Ventures became the first nonprofit organization to own and operate a commercial franchise—a single Ben & Jerry’s ice cream shop in San Francisco. Since then, Juma has grown into a nationally-recognized youth development organization serving 1,000 low-income students each year at more than 20 different major sporting venues in nine cities – Atlanta, New Orleans, Oakland, San Francisco, Santa Clara, Sacramento, Seattle, Dallas, and Houston.

Juma has employed more than 5,500 young people who have generated $26 million in enterprise revenue, earned $6.5 million in wages and saved over $5 million for higher education. Juma has received numerous awards for its work including the National Youth Employment Coalition’s PEPNet Award, a Community Achievement Award from the Social Enterprise Alliance, and the Social Impact Exchange Business Plan. Most recently, Juma was recognized with the California Association of Nonprofits Achievement in Innovation Award; was one of five nonprofits awarded the “Game Changer” grant by the 50 Fund, the philanthropic arm of the Super Bowl 50 Host Committee; and, after just two years of operations, Juma Seattle was a Silver Recipient of Seattle’s Business Magazine’s Community Impact Award.

Juma is looking for great people who share our passion for working with youth and for using business as a tool for sustainable social impact. Our workplace is supportive, open, inclusive and relevant, focused on youth, empowerment, dedication and respect.


Position Description:

Through our new YouthConnect program, Juma San Francisco is looking to employ approximately 100 Opportunity Youth in our social enterprise operation at AT&T Park and other venues. Opportunity Youth are defined as youth aged 16-24 who have become disconnected from both school and work.

The YouthConnect Career Coach will coordinate the YouthConnect program; reconnecting Opportunity Youth to work and education pathways, and building their financial capability. The YouthConnect Career Coach will be responsible for successful program implementation including coordinating with nonprofit partner agencies, providing youth critical support to overcome barriers to successful employment, and building and maintaining strong partnerships with local employer partners.


Duties and Responsibilities:

1. Staff Recruitment, Training, Management and Development

  • Manages key relationships with community-based organizations (CBO) for enhanced recruitment
  • Works with the National Program Director in the recruitment of our youth team, conduct orientations, hold interviews, evaluate youth for hiring considerations, collect hiring paperwork and submit for employment verification with Juma administration offices
  • Works with National Program Director to provide training to all new youth staff; creates and/or works through partnerships to facilitate workshops that develop life skills, critical thinking skills, and work-readiness skills.
  • Researches and connects participants with educational and vocational opportunities based on their individualized long-term goals, as appropriate
  • Establishes and maintains positive relationships with partner organizations/case managers to track and advocate for youth clients
  • Documents all participant, employer, educational and/or vocational referrals
  • Creates a work environment that fosters teamwork, personal growth, and self-confidence

2. Job Placement and Retention

  • Manages key relationships with hiring managers and select partners to establish an employment pipeline for youth that have completed our program
  • Researches and connects participants with employment opportunities based on their individualized long-term goals, as appropriate
  • Communicates with both graduated youth and their new employer up to 6 months post exit from our social enterprise/training program

3. Gap’s This Way Ahead Program

  • Manages the Gap This Way Ahead Program (TWA), including:
  • Ensuring we recruit 200% of the targeted number of interns
  • Develop TWA calendar in advance to include all workshops, milestones, etc.
  • Plan, coordinate, and lead all TWA workshops
  • Lead application, interview, and acceptance process
  • Lead point of contact for Store Intern Managers and youth
  • Provide individual coaching for all interns
  • Conduct monthly store visits during internship; shadow youth in store
  • Attend all TWA events
  • Meet or exceed all grant goals

4. Program Evaluation & Quality Improvement

  • Collaborates with the Learning & Evaluation Manager to engage in continuous program improvement, ensuring youth outcomes are achieved while operating efficiently
  • Assists in the review and analysis of program evaluation results utilizing Juma’s Efforts to Outcomes (ETO) database and adjust staff efforts and youth programming based on the analysis
  • Tracks employment data for all YouthConnect participants and up to 6 months into new employment


Required Skills and Experience:

  • Minimum 2 years of experience working in youth development
  • Bachelor’s degree in a related area or its equivalent
  • Must be available to work night and weekends as needed
  • Must be available to travel throughout Bay Area as needed
  • Proficient in Microsoft Office (particularly Excel), Internet, etc.
  • Demonstrated knowledge and respect for youth leadership and youth culture
  • High professional and ethical standards for handling confidential information
  • Able to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
  • Team player with exceptional interpersonal skills
  • Builds rapport and cooperation with persons inside and outside of Juma though interpersonal understanding. Maintains a network of contacts that can provide information and assistance
  • Able to identify and anticipate a problem, analyze the situation and various perspectives, offer and/or seek assistance in order to identify solutions and, when appropriate, decide on and implement a course of action
  • Able to adjust style and approach according to environment and audience
  • LGBTQ, bicultural, and/or minority applicants, as well as applicants experienced within foster care systems, are especially encouraged to apply
  • All prospective staff will be fingerprinted and must pass a criminal background check


Job Details:

Reports to: National Program Director
Job Location: San Francisco, CA
Starting Salary: Competitive and commensurate with experience
Classification: Full-time, Exempt
Hours/Week: 40 hours
Education: Bachelor’s degree required
Years of Experience: Minimum 2 years of experience in youth development
Benefits Include: Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time-off package

Please submit the following to Cassandra Yee, Director of Operations at
1. A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
2. Current resume
3. Salary requirements

Due to the volume of responses, only candidates selected for an interview will be contacted.