Assistant Enterprise Manager, New Orleans

Organizational Profile: 

Juma Ventures strives to break the cycle of poverty by paving the way to work, education and financial capability for youth across America. Founded in 1993 with a single Ben & Jerry’s ice cream shop in San Francisco, Juma’s initial business (social enterprise) was designed to give homeless youth the training and job experience they needed to transition from living on the streets to enjoying a stable adulthood. Since then, Juma has grown into a nationally recognized youth development organization focused on employment, financial capability, and career supportive services.

Juma has experienced unprecedented growth over the last five years, expanding from four to nine U.S. cities (Atlanta, Dallas, Houston, New Orleans, Oakland, Sacramento, San Francisco, Santa Clara, Seattle). Today, Juma operates more than 20 concession businesses and in 2018 will employ over 1,200 youth at major sports and entertainment venues across the United States.

As one of the country’s largest youth-run social enterprises, Juma has now employed more than 6,500 low-income youth who have generated $30 million in enterprise revenue and earned $8 million in wages. Our strong leadership, dedicated staff and committed funding partners have led to numerous awards including the National Youth Employment Coalition’s PEPNet Award for Promising and Effective Practices, the National Organization of the Year from the Social Enterprise Alliance and the winner of the Social Impact Exchange ‘Scaling Business Plan’ competition for our national expansion efforts. More recently, after just four years in operation, Juma Seattle won the 2017 Gold Award at the Seattle Business magazine’s Community Impact Awards for Youth Development Non-Profit of the Year.

Juma is looking for great people who share our passion for working with youth and for using business as a tool for sustainable social impact. Our workplace is supportive, open, inclusive and relevant, focused on youth, empowerment, dedication and respect.

 

Position Overview:

Juma seeks a talented Part-Time Assistant Enterprise Manager with a track record of success in sales or business development in a fast-paced environment to drive Juma’s social enterprise operation and serve as a key member of our Enterprise Team. The NOLA Assistant Enterprise Manager will assist in recruiting, hiring, training, and developing at-risk high school youth to work in a professional work environment to save money for college. Responsibilities will also include managing the day-to-day operations of the Mercedes Benz-Superdome, the Smoothie King Center, the Ernest M. Morial Convention Center, the New Orleans Jazz & Heritage Festival, and serving as a mentor and coach to approximately 60 high school students. This is a very hands-on role, in supervising and training a large staff, leading by example, and running the full operations to drive sales while teaching critical skills for the development of our staff as well as making a valuable impact in the lives of those you manage.

 

Specific Duties Include:

Business Management, Growth & Administration

  • Partial oversight of NOLA’s P&L (approx. $300,000 in gross sales and growing)
  • Managing to the annual budgets
  • Growing the business through strategic sales, marketing, partnerships, new products, etc.
  • Preparing daily/monthly sales and inventory usage reports for internal and external use
  • Helping to manage and strengthening our corporate relationships

Day-to-Day Concession/Vending Operations

  • Maintaining daily, monthly and seasonal budgets and forecasts
  • Ordering and receiving, inventory management (deliveries and payables)
  • Staff scheduling and payroll reporting
  • Creating an environment of exceptional customer service
  • Ensuring all equipment is in proper working condition
  • Ensuring that all safety procedures are followed and working conditions are safe
  • Listening to and resolving customer complaints regarding service, product, or personnel

Orders & Deliveries

  • Collect order invoices from suppliers on site for deliveries
  • Physically distribute orders from suppliers (Dreyers, Walmart, etc.) to commissary and warehouse (be able to lift approximately 30-50 lbs.)

Staff Management and Development

  • Support Enterprise Manager to recruit, hire, supervise, motivate, manage and develop the capabilities of youth staff
  • Create a work environment that fosters teamwork, personal growth, and self-confidence
  • Conduct employee performance reviews and provide ongoing support and feedback to youth regarding their job performance

Collaboration with Juma Staff

  • Develop an efficient and beneficial relationship with the Youth Services team to integrate business needs and program services
  • Plan and track objectives related to the business and social goals of the business
  • Coordinate and lead monthly Youth All-Staff Meetings

 

Qualifications:

  • Exceptional written and verbal communications skills
  • Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
  • Team player with exceptional interpersonal skills
  • Self-starter, motivated, and able to take initiative in all situations; ability to function effectively in a fast-paced, entrepreneurial and inclusive environment
  • LGBTQ, bicultural, and/or minority applicants, as well as applicants experienced within foster care systems, are especially encouraged to apply
  • All prospective staff will be fingerprinted and pass a criminal background check

Job Details:

Reports to Enterprise Manager

Job Location: Main offices located Propeller (4035 Washington Ave.)

Mercedes-Benz Superdome & Smoothie King Center

New Orleans Jazz & Heritage Festival (Fair Grounds Race Course)

Starting Salary: $14-$15 per hour

Classification: Non-Exempt

Hours/Week: 20-50 hours. Evenings and weekends required – following events schedule. Some weeks 40-50 hours during homestand, others 20-30 hours.

Education: High School Diploma

Years of Experience: Minimum 2 years of experience in business management, finance or operations, consulting

 

Please submit the following to Cassandra Yee, Director of Operations at cassandray@juma.org:

  1. A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
  2. Current resume

Due to the volume of responses, only candidates selected for an interview will be contacted.