Career Coach

Organizational Profile:

Juma strives to break the cycle of poverty by paving the way to work, education, and financial capability for youth across America. In 1993, Juma Ventures ( became the first nonprofit organization to own and operate a commercial franchise—a single Ben & Jerry’s ice cream shop in San Francisco. Since then, Juma has grown into a nationally-recognized youth development organization serving 1,000 low-income students each year at different major sporting venues in six cities – Atlanta, San Francisco Bay Area, San Jose, Sacramento, Seattle and Houston. Juma has employed more than 5,500 young people who have generated $26 million in enterprise revenue, earned $6.5 million in wages and saved over $5 million for higher education.

Juma has received numerous awards for its work including the National Youth Employment Coalition’s PEPNet Award, a Community Achievement Award from the Social Enterprise Alliance, and the Social Impact Exchange Business Plan. Most recently, Juma was recognized with the California Association of Nonprofits Achievement in Innovation Award; was one of five nonprofits awarded the “Game Changer” grant by the 50 Fund, the philanthropic arm of the Super Bowl 50 Host Committee; and, after just two years of operations, Juma Seattle was a Silver Recipient of Seattle’s Business Magazine’s Community Impact Award.

Juma is looking for great people who share our passion for working with youth and using business as a tool for sustainable social impact. Our workplace is supportive, open, inclusive and relevant, focused on youth, empowerment, dedication and respect.

Position Description:

This position works to support our YouthConnect program, in which 50 Opportunity Youth work for six months in our social enterprise operations at CenturyLink and Safeco Field. Opportunity Youth are defined as youth aged 16-24 who have become disconnected from both school and work.

Reporting to the Seattle Site Director, the YouthConnect Career Coach will work closely with our other YouthConnect Career Coach to assist in coordinating the YouthConnect program, including reconnecting Opportunity Youth to work and education pathways and building their financial capability. The YouthConnect Career Coach will be also be responsible for coordinating with nonprofit partner agencies, corporate employment partners, Seattle Youth Employment Program (SYEP) organization partners, and providing a caseload of roughly 26 Opportunity Youth with the critical career coaching support needed to overcome barriers to successful employment.


Duties and Responsibilities

Staff Recruitment, Training, Management and Development

  • Manages key relationships with community stakeholders including: schools, community based organizations, community networks, and professional and corporate groups
  • Works with the Site Director and existing Career Coach in the recruitment of opportunity youth, leading informational sessions with partners, holding interviews, evaluate youth for hiring considerations, conducting orientations, collecting hiring paperwork and submit for employment verification with Juma administration offices li>
  • Works with Enterprise Manager and existing Career Coach to provide work skills training to all new opportunity youth. Assists in the creation and co-facilitation of workshops that develop job skills, life goal planning, financial literacy, and critical thinking skills
  • Engage with caseload on a regular basis in monthly individual meetings
  • Organizing relevant and beneficial local career and school tours
  • Assists in researching and connecting participants with educational and vocational opportunities based on their individualized long-term goals, as appropriate
  • Assists in establishing and maintaining positive relationships with partner organizations/case managers to track and advocate for youth caseload
  • Documents all participant, employer, educational and/or vocational referrals
  • Creates a work environment that fosters teamwork, personal growth, and self-confidence

Job Placement and Retention

  • Manages key relationships with hiring managers at select partners to establish an employment pipeline for youth that have completed our program
  • Assists in managing key relationships with SYEP partner organizations and placement sites, consistent and regular follow-up with youth and supervisor during internship period
  • Researches and connects participants with employment opportunities based on their individualized long-term goals, as appropriate
  • Communicates with both graduated youth and their new employer up to 3 months post exit from our social enterprise/training program

Program Evaluation & Quality Improvement

  • Collaborates with the Learning and Evaluation Manager to engage in continuous program improvement, ensuring youth program outcomes are achieved while operating efficiently, and incorporating the youth voice into program improvement
  • Assists in the review and analysis of program evaluation results utilizing Juma’s Efforts to Outcomes (ETO) database and adjust staff efforts and youth programming based on the analysis
  • Tracks employment data for YouthConnect caseload (25 per year) and up to 3 months into new employment


  • Minimum 2 years of experience working in youth development
  • Bachelor’s degree in a related area or its equivalent
  • Must be available to work night and weekends as needed
  • Proficient in Microsoft Office (particularly Excel), a familiarity with Google Apps Suite, and online scheduling software- (Juma utilizes WhenIWork)
  • Demonstrated knowledge and respect for youth leadership, culture and voice
  • High professional and ethical standards for handling confidential information
  • Exceptional written and verbal communications skills
  • Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
  • Team player with exceptional interpersonal skills
  • Self-starter, motivated, and able to take initiative in all situations; ability to function effectively in a fast-paced, entrepreneurial and inclusive environment
  • Accepts ownership for outcomes and consequences of one’s behavior
  • High level of attention to detail, accuracy and organization. Ability to complete multiple tasks simultaneously and prioritize to meet deadlines
  • Demonstrates strong customer focus with respect, patience and efficiency
  • Builds rapport and cooperation with persons inside and outside of Juma through interpersonal understanding. Maintains a network of contacts that can provide information and assistance
  • Able to identify and anticipate a problem, analyze the situation and various perspectives, offer and/or seek assistance in order to identify solutions and, when appropriate, decide on and implement a course of action
  • LGBTQ, bicultural, and/or minority applicants as well as applicants experienced within foster care systems are especially encouraged to apply
  • All prospective staff will be fingerprinted and pass a criminal background check


Job Details

Reports to: Seattle Executive Director
Job Location: Seattle, WA
Classification: Full-time, Non-Exempt
Hours/Week: 40 hours
Education: Bachelor’s degree required
Years of Experience: Minimum 2 years of experience
Benefits Include: Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time-off package

Please submit the following to Mason Moore, Executive Director at

1. A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
2. Current resume
3. Salary requirements

Due to the volume of responses, only candidates selected for an interview will be contacted.