Organizational Profile:
Juma strives to break the cycle of poverty by paving the way to work, education, and financial capability for youth across America. In 1993, Juma Ventures became the first nonprofit organization to own and operate a commercial franchise—a single Ben & Jerry’s ice cream shop in San Francisco. Since then, Juma has grown into a nationally-recognized youth development organization serving 1,000 low-income students each year at 20 different major sporting venues in eight cities – Atlanta, New Orleans, Oakland, San Francisco, Santa Clara, Sacramento, Seattle, and Houston. Juma has employed more than 5,500 young people who have generated $26 million in enterprise revenue, earned $6.5 million in wages and saved over $5 million for higher education.

Juma has received numerous awards for its work including the National Youth Employment Coalition’s PEPNet Award, a Community Achievement Award from the Social Enterprise Alliance, and the Social Impact Exchange Business Plan. Most recently, Juma was recognized with the California Association of Nonprofits Achievement in Innovation Award; was one of five nonprofits awarded the “Game Changer” grant by the 50 Fund, the philanthropic arm of the Super Bowl 50 Host Committee; and, after just two years of operations, Juma Seattle was a Silver Recipient of Seattle Business Magazine’s Community Impact Award.

Juma is looking for great people who share our passion for working with youth and for using business as a tool for sustainable social impact. Our workplace is supportive, open, inclusive and relevant, focused on youth, empowerment, dedication and respect.

 

Position Description:

The IT Manager is responsible for the organization and coordination of office technology operations, procedures, and resources. They will manage Juma’s overall technology infrastructure and resolve all office related issues.  They will perform a range of IT, administrative and office support activities across sites, and serve as the lead contact for contract IT services.

 

Primary Responsibilities:

Information Technology Administration (60%):

• Direct, develop, deploy, maintain, support and upgrade organization’s information technology.
• Provide support and customer service to end users on a variety of IT issues by phone, email, remote, and in person.
• Administer and support all organization’s devices such as desktop/laptops, phone, email, printer, mobile phones, and accounts.
• Oversee all ongoing IT related contracts, leases, licenses, and subscriptions.
• Manage, maintain, and troubleshoot Juma’s IT infrastructure (network, servers, Active Directory, Group Policy, DNS filters, and various organization-wide applications).
• Purchase, receive, and track inventory of hardware such as computers, monitors, mobile phones, hotspots and printers.
• Support and manage the corporate email and cloud-based infrastructure (Google Apps)
• Support and maintain corporate security standards which include antivirus, spam, updates, system patches, and document management
• Be responsible for all A/V, sound, projectors and conference lines, including
  training/support/documentation
• Manage, maintain and troubleshoot Juma’s IT network infrastructure, which include Firewall, switches, wireless system appliances, UPS, printer server, virtual machine, cloud backups and various organization-wide applications, and administer services such as Group Policy, DHCP, DNS (filtering), and Active Directory.
• Lead an IT orientation for new incoming staff

• Create and submit expense reports and all required supporting materials for COO and CEO.
• Create and submit check requests for all incoming technology related utilities.

 

Required Experience & Strengths:

• Bachelor’s degree or equivalent work experience supporting office environment
• Experience with support and maintenance of corporate IT systems, including email, phones, hardware break-fix, software support and upgrades
• Management and provisioning of Google Apps.
• Strong understanding of networked PCs and peripherals in an MS Active Directory environment
• Knowledge of security practices and procedures such as password policies, document retention, and disaster recovery
• Administer and troubleshoot wireless and wired network
• Experience supporting user environments across multiple locations
• Consistent with documentation and clear communicator
• You are assertive, motivated and have excellent communication skills.
• You can prioritize and apply sound judgment, and you have the ability to juggle multiple demands simultaneously.
• You must have strong attention to detail and a willingness to learn
• Ability to work nights and weekends as necessary
• Be fingerprinted and pass a criminal background check
• LGBTQ, multicultural, women and minority applicants especially encouraged to apply

 

Physical Demands and Work Environment:

• The employee is regularly required to use the computer and communicate with coworkers in an office environment.
• The employee frequently is required to stand or sit to complete work and on a regular basis lift 25 pounds of equipment, occasionally lift and/or move 50 pounds or more

 

Job Details:

Reports to: Director of Operations
Job Location: Main office at 131 Steuart St, Ste 201, San Francisco, CA 94105,
Classification: Full-time

Please submit the following to Cassandra Yee, Director of Operations at cassandray@juma.org:

1. A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
2. Current resume

Due to the volume of responses, only candidates selected for an interview will be contacted.