Juma Ventures strives to break the cycle of poverty by paving the way to work, education and financial capability for youth across America. Founded in 1993 with a single Ben & Jerry’s Shop in San Francisco, Juma’s initial business, a social enterprise, was designed to give homeless youth the training and job experience they needed to transition from living on the streets to enjoying a stable adulthood. Since then, Juma has become a nationally recognized youth development organization focused on employment, financial capability, and career supportive services.
Juma has experienced unprecedented growth over the last five years, expanding to six U.S. cities. Today, Juma operates over 20 concession businesses and in 2022 will employ over 500 youth at major sports and entertainment venues across the United States (Atlanta, Houston, Sacramento, San Francisco, Santa Jose, Seattle).
As one of the country’s largest youth-run social enterprises, Juma has now employed more than 8,000 low-income youth who have earned $11 million in wages and generated $36.6 million in enterprise revenue to continue advancing our mission.
Our strong leadership, dedicated staff, and committed funding partners have led to numerous awards including the National Youth Employment Coalition’s PEPNet Award for Promising and Effective Practices, the National Organization of the Year from the Social Enterprise Alliance and the winner of the Social Impact Exchange ‘Scaling Business Plan’ competition for our national expansion efforts. Also, Juma Seattle won the 2017 Gold Award at the Seattle Business Magazine’s Community Impact Awards for Youth Development Non-Profit of the Year.
Juma is looking for great people who share our passion for working with youth and for using business as a tool for sustainable social impact. Our workplace is supportive, open, inclusive and relevant, focused on youth, empowerment, dedication, and respect. Our four core values are youth first, stronger together, respect & appreciation, and integrity & transparency.
Juma seeks a talented Assistant Enterprise Manager with a track record of success in effectively managing several employees while working in a high volume food service industry environment and serves as a key member of our enterprise team. Reporting to the Social Enterprise Manager, the Assistant Enterprise Managerwill be responsible for managing employees and concessions in San Francisco sports stadiums. The Assistant Enterprise Manager will manage in-game concessions, schedule youth employees, communicate with concession partners, and manage and mentor youth employees, thereby advancing Juma’s mission and creating meaningful impact in the lives of both donors and Juma youth nationwide. Starting pay is $20/hr.
This is a part-time role. Reporting to the Enterprise Manager, this role will support day-to-day operations of Juma’s youth concessions operation in San Francisco. The Assistant Enterprise Manager will supervise and train a large staff, lead by example, and run the full operations to drive sales while teaching critical skills for the development of our staff.
Concession operations include multiple stands at all home games. The Assistant Enterprise Manager should have an entrepreneurial spirit, interest in youth development, and a willingness to work in the high volume food service management industry. Experience in customer service and ability to select and develop a team of supporting youth leads to work under you is a critical part of the role.
Duties and Responsibilities
Recruitment & Training
- Work with the Site Manager, Enterprise Manager, and the program staff in the recruitment of our youth team, conduct orientations, hold interviews, evaluate youth for hiring considerations, collect hiring paperwork and submit for employment verification/background checks with Juma administration offices
- Attend and support as needed with youth meetings, events, and workshops, including topics like resumes interviews, saving/budgeting, sales, etc.
- Support as needed in the management and development of key relationships with community based organizations (CBO) for enhanced recruitment
Business Management, Growth & Administration
- Establish and maintain positive relationships with venue team and/or concessionaire partner to ensure consistent and potential increase for youth shifts and an inclusive work environment
- Positive interaction and relationship building with stand managers and other floor/area supervisors as needed to produce a collaborative management oversight of youth
- Partial oversight of San Francisco’s P&Ls, JEIT, and KPIs documents
- In charge of the creation, distribution and follow up of invoices to financial team and concessionaire/venue partner
Day-to-Day Concession/Vending Operations
- Support as needed with staff scheduling and payroll reporting
- Creating and maintaining the environment of exceptional customer service
- Ensure all stands and carts are fully prepared prior to opening
- Ensure that all safety procedures are followed and working conditions are safe
- Listen to and resolve customer complaints regarding service, product, or personnel, as necessary
- Check in with venue managers prior to opening including the attendance of any pre-shift meetings
- Conduct pre-shift meetings with youth staff
Staff Management & Development
- Serve as a mentor and coach to further develop the capabilities of youth staff and youth managers.
- Create a work environment that fosters teamwork, personal growth, and self-confidence.
- Support in conducting employee performance reviews and provide ongoing support and feedback to youth regarding their job performance.
- Support as needed with the staffing, planning and delivery of ongoing workshops, virtual or in person, that facilitate learning for young adults on topics concerning career development, employment, and education
Collaboration with Juma Staff
- Develop an efficient and beneficial relationship with the program team to integrate business needs and program services.
- Meet bi-weekly with the Social Enterprise Manager to review youth rosters in order to coordinate youth attendance and scheduling
- Collaborate with the Learning & Evaluation Director to engage in continuous program improvement, ensuring youth outcomes are achieved while operating efficiently
- Ability to work long nights and weekends consistently per professional sporting event schedules
- Experience in food service management/operation, finance, and nonprofit organizations a plus
- Demonstrated ability to manage and lead a very large team
- Ability to multitask frequently while still maintaining strong attention to details
- Exceptional interpersonal, relationship building and communication skills
- Excellent organizational and time management skills
- Experience working with youth of color and working class/low income youth
- Passion and respect for youth leadership and youth development
- Experience in providing instruction/training to various people and personalities
- Good physical stamina; environment and responsibilities can be physically demanding
- Must be able to climb stairs, stand for up to 8 hours a day, and lift 25 pounds.
- Pass a criminal background check.
Please submit the following to Christian Kim (firstname.lastname@example.org), Social Enterprise Manager:
- A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
- Current resume
Due to the volume of responses, only candidates selected for an interview will be contacted.