San Jose Program Coordinator

Position Description

Juma San Jose is looking to employ approximately 50 youth in our social enterprise operations at Levi Stadium, PayPal Park, SAP Center, and TechCU Arena this year. The YouthConnect Program Coordinator will work alongside the Senior Regional Enterprise Manager to steward the YouthConnect program, connecting low-income young adults to education and career pathways, and building their financial capability. The YouthConnect Program Coordinator will be responsible for successful program implementation in three phases:

1. Recruitment:  Recruiting youth by coordinating with nonprofit partner agencies, 

2. Program Participation:  Providing youth with critical on-the-job and program support to overcome barriers to successful employment, and

3. Transition / Placement: Building and maintaining strong partnerships with local employers and education providers   

The Program Coordinator provides all local Juma clients with support as both a mentor and as a leader of Juma’s programming via the following methods: virtual 1:1 and in-person (when possible) employment/education connection support.

Duties and Responsibilities

Recruitment & Partnership Development

  • Manages, develops and grows key relationships with community based organizations (CBO) for enhanced recruitment
  • Works with the Site Lead and the Enterprise Manager on youth recruitment 
  • Establishes and maintains positive relationships with partner organizations/case managers to track and advocate for youth clients

Training & Development of Youth

  • Leads, collaborates, and delivers in alignment with national YouthConnect program standards, workshops (virtual and in-person) that facilitate learning for young adults on topics concerning career development, employment and education. 
  • Meets regularly with the site team and HQ to review and complete Exit and Change of Status Data, collaborating to engage in continuous program improvement, ensuring youth outcomes are achieved while operating efficiently.
  • Partners with local banking agencies to deliver financial capabilities curriculum as well as lead Juma’s own Financial Capabilities curriculum.

Job Placement and Retention 

  • Oversees individual goal planning plus research on employment & education opportunities for Juma participants.
    • Conducts individual goal planning exercises with clients designed to identify their next steps toward a career pathway 
    • Researches and connects participants with employment & education opportunities based on the Seattle  landscape and the individual goals of Juma clients.

Program Evaluation & Quality Improvement   

  • Collaborates with the Director of Data & Evaluation to engage in continuous program improvement, ensuring youth outcomes are achieved while operating efficiently.

Staff Development and Training

  • Assists with hiring and onboarding of Assistant Program Coordinator(s)

Required Experience 

  • Minimum 2 years of experience working in youth development  
  • Bachelor’s degree in a related area or its equivalent 
  • Must be available to work night and weekends as needed
  • Proficient in Microsoft Office (particularly Excel), Internet, etc. 
  • Demonstrated knowledge and respect for youth leadership and youth culture
  • Experience working with employers to place jobseekers is a bonus
  • High professional and ethical standards for handling confidential information
  • Exceptional written and verbal communications skills
  • Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
  • Team player with exceptional interpersonal skills 
  • Self-starter, motivated, and able to take initiative in all situations; ability to function effectively in a fast-paced, entrepreneurial and inclusive environment 
  • Accepts ownership for outcomes and consequences of one’s behavior
  • High level of attention to detail, accuracy and organization. Ability to complete multiple tasks simultaneously and prioritize to meet deadlines
  • Demonstrates strong customer focus with respect, patience and efficiency
  • Builds rapport and cooperation with persons inside and outside of Juma through interpersonal understanding. Maintains a network of contacts that can provide information and assistance
  • Able to identify and anticipate a problem, analyze the situation and various perspectives, offer and/or seek assistance in order to identify solutions and, when appropriate, decide on and implement a course of action
  • Ability to adjust style and approach according to environment and audience
  • LGBTQ, bicultural, and/or minority applicants as well as applicants experienced within foster care systems are especially encouraged to apply
  • All prospective staff will be fingerprinted and must pass a criminal background check
  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records (where applicable)

Job Details

Reports to:Director of Impact
Job Location: San Jose, CA
Starting Salary: 50-60k
Classification:Full-time, Non-exempt
Hours/Week: 40 hours
Education: Bachelor’s Degree required
Years of Experience: Minimum 2 years of experience in youth development
Benefits Include: Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time-off package

Please submit the following to Claire Wheeler,  Director of Impact at  or

  1. A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission 
  2. Current resume 
  3. Salary requirements 

Due to the volume of responses, only candidates selected for an interview will be contacted.