Juma Ventures strives to break the cycle of poverty by paving the way to work, education and financial capability for youth across America. Founded in 1993 with a single Ben & Jerry’s Shop in San Francisco, Juma’s initial business (social enterprise) was designed to give homeless youth the training and job experience they needed to transition from living on the streets to enjoying a stable adulthood. Since then, Juma has become a nationally recognized youth development organization focused on employment, financial capability, and career supportive services.
Juma has experienced unprecedented growth over the last five years, expanding from four to nine U.S. cities. Today, Juma operates 22 concession businesses and in 2018 will employ over 1,200 youth at major sports and entertainment venues across the United States (Atlanta, Dallas, Houston, New Orleans, Oakland, Sacramento, San Francisco, Santa Clara, Seattle).
As one of the country’s largest youth-run social enterprises, Juma has now employed more than 6,500 low-income youth who have generated $30 million in enterprise revenue and earned $8 million in wages. Our strong leadership, dedicated staff and committed funding partners have led to numerous awards including the National Youth Employment Coalition’s PEPNet Award for Promising and Effective Practices, the National Organization of the Year from the Social Enterprise Alliance and the winner of the Social Impact Exchange ‘Scaling Business Plan’ competition for our national expansion efforts. More recently, after just four years in operation, Juma Seattle won the 2017 Gold Award at the Seattle Business Magazine’s Community Impact Awards for Youth Development Non Profit of the Year.
Juma is looking for great people who share our passion for working with youth and for using business as a tool for sustainable social impact. Our workplace is supportive, open, inclusive and relevant, focused on youth, empowerment, dedication and respect.
This is a part time role supporting our YouthConnect program, in which up to 140 Opportunity Youth work for 6-9 months in our social enterprise operations at the Georgia World Congress Center, Mercedes-Benz Stadium and SunTrust Park. Opportunity Youth are defined as youth aged 18-24 who have become disconnected from both school and work.
Reporting to the Juma Atlanta Site Director, the YouthConnect Skills Development Coordinator will work closely with our YouthConnect Enterprise Mangers to assist in coordinating the delivery of soft skills curriculum. The YouthConnect Skills Development Coordinator will be responsible for working 1:1 with YouthConnect participants, administering self-evaluations and providing and tracking feedback for areas of development.
Duties and Responsibilities
1. Staff Training, Management and Development
- Works with Enterprise Manager to provide work skills training to all new YouthConnect participants. Assists in the creation and co-facilitation of workshops that develop job skills and critical thinking skills
- Work 1:1 with YouthConnect participants to complete a self-assessment of essential soft skills
Creates and maintains individual participant files for soft skills evaluations and case notes
- Enters case notes and soft skill evaluation and program completion
- Utilizes Juma’s shared drives to access hard and soft skill curriculum.
Creates and uses specific lesson plans to teach and develop youth to move them along the soft skills continuum
- Act as a communication bridge between YouthConnect Program Coordinators and Enterprise Team to ensure all policies and procedures are consistent, fair, and upheld
- Creates a work environment that fosters teamwork, personal growth, and self-confidence
Managing in-game concession operations during events at the Sports & Entertainment venues:
- Gathering and preparing youth staff uniforms
- Preparing daily assignment sheets for youth
- Assessing product inventory in commissary and ordering product from stadium warehouses as needed
- Assigning youth (youth managers, cart leads, cart crew, etc.) to appropriate locations
- Ensuring all youth staff are equipped with information and tools necessary for each event (expected fan attendance numbers, miscellaneous items needed for concession carts, etc.)
- Communicating with all concession partners at each stadium:
- Follow-up, feedback, needs, issues, and concerns before, during, and after events
- Serve as point of contact for concession partner to Juma during events
- Responsible for efficiently managing closing procedures for Juma concessions at each stadium:
- Communicating with youth to properly and quickly close concession locations down
- Assisting youth managers when necessary
- Ensuring all cash and inventory has been accounted for
- Supporting youth through multiple learning phases (building soft skills, learning time management, and becoming leaders themselves) and cheering on their progress
- Being firm but always ready to listen to youth concerns or simple small talk they’d like to engage in when appropriate
- Establishing that you are not just a “boss” to the youth, but a friend that they can turn to or look up to
- Minimum 1 year of experience in food and beverage industry
- Must be available to work night and weekends as needed
- Proficient in Microsoft Office (particularly Excel), a familiarity with Google Apps Suite, and online scheduling software- (Juma utilizes WhenIWork)
- Demonstrated knowledge and respect for youth leadership, culture and voice
- High professional and ethical standards for handling confidential information
- Exceptional written and verbal communications skills
- Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
- Team player with exceptional interpersonal skills
- Self-starter, motivated, and able to take initiative in all situations; ability to function effectively in a fast-paced, entrepreneurial and inclusive environment
- High level of attention to detail, accuracy and organization. Ability to complete multiple tasks simultaneously and prioritize to meet deadlines
- Demonstrates strong customer focus with respect, patience and efficiency
- Able to identify and anticipate a problem, analyze the situation and various perspectives, offer and/or seek assistance in order to identify solutions and, when appropriate, decide on and implement a course of action
- Ability to adjust style and approach according to environment and audience
- LGBTQ, bicultural, and/or minority applicants as well as applicants experienced within foster care systems are especially encouraged to apply
- All prospective staff will be fingerprinted and pass a criminal background check
Reports to: Atlanta Site Director
Job Location: Atlanta, GA
Starting Salary: $10 per hour
Classification: Part-Time, Non-Exempt
Hours/Week: 20 hours per week
Education: High School Diploma or GED
Years of Experience: Minimum 1 year of experience in food and beverage industry Benefits Include: Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time-off package
Please submit the following to Cassandra Yee at email@example.com:
1. A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
2. Current resume
Due to the volume of responses, only candidates selected for an interview will be contacted.