National Program Director
Organizational Profile
Juma strives to break the cycle of poverty by paving the way to work, education, and financial capability for youth across America. In 1993, Juma Ventures (www.Juma.org) became the first nonprofit organization to own and operate a commercial franchise—a single Ben & Jerry’s ice cream shop in San Francisco. Since then, Juma has grown into a nationally-recognized youth development organization serving 1,000 low-income students each year at 20 different major sporting venues in nine cities – Atlanta, New Orleans, Oakland, San Francisco, Santa Clara, Sacramento, Seattle, Dallas, and Houston. Juma has employed more than 5,500 young people who have generated $26 million in enterprise revenue, earned $6.5 million in wages and saved over $5 million for higher education. Juma has received numerous awards for its work including the National Youth Employment Coalition’s PEPNet Award, a Community Achievement Award from the Social Enterprise Alliance, and the Social Impact Exchange Business Plan. Most recently, Juma was recognized with the California Association of Nonprofits Achievement in Innovation Award; was one of five nonprofits awarded the “Game Changer” grant by the 50 Fund, the philanthropic arm of the Super Bowl 50 Host Committee; and, after just two years of operations, Juma Seattle was a Silver Recipient of Seattle’s Business Magazine’s Community Impact Award.
Juma is looking for great people who share our passion for working with youth and for using business as a tool for sustainable social impact. Our workplace is supportive, open, inclusive and relevant, focused on youth, empowerment, dedication and respect.
Position Description
Reporting to the Chief Operating Officer, the Director of Programs will be responsible for the operational success of Juma by ensuring seamless team management and development, program delivery, and quality control and evaluation. In this newly established role, the Director of Programs will have oversight of Site Directors and Career Coaches in seven cities, and direct supervision of Director of Strategic Partnerships, Director of Evaluation, Director of Savings Programs, Bay Area Program Manager, and Bay Area Career Coaches (5-6 direct reports). The Director of Programs will be a key external face of Juma in the San Francisco Bay Area, and will represent Juma nationally with nonprofit partners.
Duties and Responsibilities
Program Management
- Lead the strategy, design, and execution of the national Youth Connect program (Earn, Learn, and Save components).
- Lead partnerships, with community based organizations (recruitment & referrals), social service (referrals), education (pipeline) and corporate (pipeline), through research, best practices in developing agreements & collaboration, oversee Site Directors in establishing and maintaining local partnerships)
- Establish annual recruitment goals with the Chief Operating Officer and Chief of Social Enterprise and develop recruitment strategy.
- Ensure superior program quality and fidelity across sites in partnership with local staff.
- Work with the Learning and Evaluation team to use data to track program impact and success and to design and implement strategies to improve program operations.
- Support the recruitment and selection of Site Directors.
- Support Site Director’s in the recruitment, selection, and direct supervision of Career Coaches.
- Organize, manage, and facilitate trainings for Career Coaches and other key program staff.
- Work with the Marketing team to develop relevant marketing strategies (e.g. partnership development) and produce marketing materials (e.g. website, one-pagers).
Team Management & Development
- Supervise Director of Strategic Partnerships, Director of Evaluation, Director of Savings Programs, and Bay Area Career Coaches
- Supervise Bay Area Program manager (and Pathways team)
- Develop and implement a system to evaluate the skill, experience, and professional development needs of all staff; implement a professional development program to address employee experience and skill gaps.
- Work with staff to develop objective performance measurements across all sites, to ensure consistent, high-quality evaluation and goal setting for all employees; instill a sense of accountability among team members by modeling tight oversight of individual and organization performance standards.
External Affairs
- Support the Chief Development Officer in identifying and pursuing funding opportunities.
- Support in the preparation of grant proposals and reports.
- Participate in relevant funder meetings.
- Develop and sustain professional relationships with key stakeholders across sites including community based organizations, education providers, public sector agencies, and the private sector.
- Present program information and updates to the Board of Directors at Board meetings.
Fiscal Responsibilities
- Create and monitor program budgets
Qualifications
This is an extraordinary opportunity for an individual with team management experience to grow and further develop a proven program. The successful candidate will lead programs, partner with the CEO & COO and work collaboratively with a high-performance management team.
Specific requirements include:
- Minimum of a BA, MA preferred
- At least 7 years of experience with three of those in a team management role
- Knowledge of and experience with Juma’s target population (youth ages 16-21, disconnected from school and/or work)
- Demonstrated success developing and evaluating program models, and selecting and successfully operationalizing innovative programs
- Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems; experience with ETO a plus
- Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth
- Experience having worked with a high-performance, collaborative, constructive peer group
- Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance
- Experience establishing and maintaining partnerships
- Excellent verbal and written communication skills with exceptional attention to details
Personal qualities of integrity, credibility, and a commitment to and passion for Juma’s mission - Team player with exceptional interpersonal skills
- Self-starter, motivated, and able to take initiative in all situations; ability to function effectively in a fast-paced, entrepreneurial and inclusive environment.
- LGBTQ, bicultural, and/or minority applicants as well as applicants experienced within foster care systems are especially encouraged to apply
- All prospective staff will be fingerprinted and submit a criminal background check
Job Details
| Reports to: | Chief Operating Officer |
| Job Location: | San Francisco, CA 94105 |
| Starting Salary: | Salary and benefits will be competitive and commensurate with experience |
| Classification: | Full-time, Exempt |
| Hours/Week: | 40 hours |
| Education: | Bachelor’s degree required, MA preferred |
| Years of Experience: | Minimum seven years of experience (3 years in a team management role) |
| Benefits Include: | Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time off package |
Please submit the following to Cassandra Yee, Director of Operations at cassandray@juma.org :
- A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
- Current resume
- Salary requirements
Due to the volume of responses, only candidates selected for an interview will be contacted.
