At Juma, Donna learned interpersonal, customer service, and leadership skills. She says, “I’ve learned how to work with diverse people and with busy crowds. I’ve learned how to be a barista which I never thought would be so hard. I’ve also learned how to lead others and gain respect, as well as, give it. I’m also learning how social enterprise operations work. It is a different perspective!”
Donna has since been promoted to Enterprise Assistant Manager and tries to give the same support to her team that she received in the past. “Juma is important to me, and I want Juma to succeed in order to help more people like me,”Donna states.
Reflecting on her past, she says, “I always wanted to be a probation officer for youth and my backup plan if that didn’t happen was to work in an office. With my Assistant Manager role at Juma, it has been everything I ever wanted. I have the pleasure of working with youth, I work in an office, I’ve learned leadership, customer service and so much more. I still can’t believe this is real. This time last year, I was homeless with nothing. It was just me and my child but now I’m on my way–all thanks to Juma.”
Donna hopes to continue working with Juma, helping more young people find and grow their potential.
Juma: Noun/joo-ma/ 'Work' in multiple African dialects.