Bay Area Site Director

Bay Area Site Director

August 28, 2023

Organizational Profile

Juma Ventures strives to break the cycle of poverty by paving the way to work, education and financial capability for youth across America. Founded in 1993 with a single Ben & Jerry’s Shop in San Francisco, Juma’s initial business, a social enterprise, was designed to give homeless youth the training and job experience they needed to transition from living on the streets to enjoying a stable adulthood. Since then, Juma has become a nationally recognized youth development organization focused on employment, financial capability, and career supportive services.

Today, Juma operates over 15 concession businesses and employs up to 600 youth every year at major sports and entertainment venues across the United States (Sacramento, San Francisco, San Jose, and Seattle). As one of the country’s largest youth-run social enterprises, as of 2021 Juma has employed 9,275 low-income youth who have earned $12.4 million in wages, saved $6.4 million for post-secondary education, and generated $38.6 million in enterprise revenue to continue advancing our mission.

Our strong leadership, dedicated staff, and committed funding partners have led to numerous awards including the National Youth Employment Coalition’s PEPNet Award for Promising and Effective Practices, the National Organization of the Year from the Social Enterprise Alliance and the winner of the Social Impact Exchange ‘Scaling Business Plan’ competition for our national expansion efforts. In recent years, 97% of youth participants indicated they would “recommend Juma to a friend” and likewise, our most recent staff satisfaction rate was 97%. Juma is looking for great people who share our passion for working with youth and for using business as a tool for sustainable social impact. Our workplace is supportive, open, inclusive and relevant, focused on youth, empowerment, dedication, and respect. Our four core values are Youth First, Stronger Together, Respect & Appreciation, and Integrity & Transparency.

Position Description

Juma seeks a talented Bay Area Site Director with a track record of success in workforce development and program engagement, with high barrier youth between the ages of 16-24, to serve as a key member of our team.

Reporting to the Director of Impact, the Bay Area Site Director will be responsible for establishing and maintaining positive growth with our enterprise and YouthConnect program. The Bay Area Site Director will supervise the San Francisco and San Jose Enterprise team and Program team members with day to day operations while supporting networks in the community, thereby advancing Juma’s mission and creating meaningful impact in the lives of both donors and Juma youths. The Bay Area Site Director will connect key members within the philanthropic community to participants in our program, create meaningful moments for our youth participants, and build a productive and supportive culture for Juma Bay Area direct service staff.

Duties and Responsibilities

Recruitment & Partnership Development (20% of the time)

  • Establish enterprise and program goals in San Francisco and San Jose and oversee the team to meet those goals.
  • Build and implement recruitment timeline while making adjustments as needed
  • Serve as the external face of Juma Bay Area sites by building and managing relationships with strategic community partners, placement partners and concessionaire partners;
  • Develop and maintain key program partnerships with community based organizations, corporate employers, and community colleges for recruitment and retention of youth
  • Supports the Program Coordinators with sustaining and growing relationships with employment partners to establish an employment pipeline for youth that complete Juma’s programming
  • Work with site staff  in the recruitment of our youth team, conduct orientations, hold interviews, evaluate youth for hiring considerations, collect hiring paperwork and submit for employment verification/background checks with Juma administration offices  

Business Management, Growth & Administration (10% of the time)

  • Provide fiscal oversight for the Juma San Francisco and San Jose sites, including developing and implementing budgets and managing and reporting assets, revenue, and expenditures;
  • Participate in the annual budget planning process for Bay Area programs 
  • Oversee site staff’s maintenance of JEIT (Juma Event & Invoice Tracker), program calendars, and 15five OKR (Objectives & Key Results) submissions for stadium and STEEP Enterprises
    • Direct oversight and ownership of the SF and SJ’s P&L’s (Profit & Loss), JEIT, and KPIs (Key Performance Indicators) documents / Understand and manage non-personnel budget vs. actuals, JEIT, and KPIs documents
  • Co-leads all Enterprise contract conversations and development of new local business opportunities
  • Understand stadium venue agreements, terms and execution plans. Full understanding and ability to train AEMs (Assistant Enterprise Managers) and/or EMs (Enterprise Managers) and STEEP Store managers on process, procedure and operational plans
  • Support with establishing and maintaining positive relationships with venue team and/or concessionaire partner to ensure consistent and potential increase for youth shifts and an inclusive work environment
  • Support with positive interaction and relationship building with stand managers and other floor/area supervisors as needed to produce a collaborative management oversight of youth

Oversight of Concession/Vending Operations/STEEP Stores (25% of the time)

  • Providing high-level oversight and on the ground support as needed at Juma’s social enterprise operations including our Steep Creamery and other partnerships in San Francisco and San Jose
  • Oversee Enterprise staff development and implementation of stadium trainings for new staff
  • Collaborate with Enterprise staff to manage relationships with and between youth participants
  • Creating an environment of exceptional customer service based on Juma’s values and guiding principles.
  • Maintaining daily, monthly, and seasonal budgets and forecasts.
  • Clearly articulating revenue forecasts on monthly, weekly and daily breakdown. Understanding profit margins to better track net income/loss on a regular basis.

Youth Training & Development (15% of the time)

  • Oversee Program staff’s delivery of workshops and one on ones for young adults on topics concerning career development, employment and education 
  • Oversee Enterprise staff’s development and implementation of skills based modules for young adults on topics related to leadership and management, entrepreneurship, etc. 
  • Serves as a mentor and coach to further develop the capabilities of youth staff and youth managers.
  • Creates a work environment that fosters teamwork, personal growth, and self-confidence.
  • Supports as needed with the staffing, planning and delivery of ongoing workshops, virtual or in person, that facilitate learning for young adults on topics concerning career development, employment and education.
  • Oversee the drafting and implementation of Performance Improvement Plans and follow-up (collaboration between Enterprise Manager and Program Coordinator), enforcing the Engagement & Dismissal Policy where appropriate
  • Oversee Job Placement & Retention (with varying levels of involvement depending on need): 
    • Support with open office hours or 1-on-1 calls to support the development of Individual client-based career goals
    • Support with individual goal-planning exercises with youth clients designed to support their identification of steps toward a career pathway.
    • Research and connect participants with employment & education opportunities based on the Bay Area landscape and the individual goals of Juma clients
    • Oversee Site staff’s conducting of job readiness assessments with youth roster 
    • Oversee Site staff’s distribution and collection of surveys that gauge participant feedback and reflections

Collaboration with Juma Staff & Program Evaluation (5% of the time)

  • Work with the San Francisco and San Jose teams and the National team to evaluate the Juma program to identify and address challenges and improve outcomes;
    • Participate in Program Implementation Team (PIT Crew) meetings
    • Participate in regular site lead check-ins to share and learn best practices with other site leads
    • Participate in regular Program Team and National Enterprise meetings
  • Leads regular meetings with Site staff for roster reviews.
  • Oversee Site staff’s timely and accurate data entry into Apricot for program and enterprise events 
  • Leads the review and analysis of program evaluation results utilizing Juma’s Efforts to Outcomes (Apricot) database and adjusts staff efforts and youth programming based on the analysis
  • Meets monthly with Site and National Teams to review and complete month-over-month exit and change of status Data. Collaborates with the Data & Evaluation team to engage in continuous program improvement, ensuring youth outcomes are achieved while operating efficiently

Staff Management & Development (20% of the time)

  • Develop and maintain a work environment of excellence in learning, teamwork, success and upward mobility;
  • Build a cohesive team with the San Francisco and San Jose direct service staff to align priorities and to create a community that fosters our Juma’s values of: Youth First, Stronger Together, Transparency & Integrity and Respect & Appreciation
  • Coach and support partners and future Juma staff team through excellent service leadership, participatory methods, facilitation techniques and other capacity building tools to enhance performance and teamwork 
  • Oversees the San Francisco and San Jose scheduling and delivery of all professional development and stadium based training for both adult and youth staff 
  • Is a key member of Juma National efforts to refine and update all training materials and workshops for both adult and youth staff members
  • Oversee adult management staff scheduling and payroll reporting and approval
  • Oversee hiring and onboarding of site staff.

Fund Development Support  (5% of the time)

  • Support the Bay Area Development Director in executing the engagement strategies of the San Francisco and San Jose Local Advisory Boards. This includes co-planning events such as the annual youth networking event (JumaLink) and  attending quarterly board meetings
  • Partner with the Bay Area Development Director and National Development team to lead funder site visits and tours
  • Partner with the Bay Area Development Director and National Development to deliver donors-specific program outcomes
  • Be a thought partner and collaborator to the Bay Area Development Director in supporting the annual Bay Area fund development strategy
  • Contribute marketing and youth content for websites, newsletters, and flyers 


  • Exceptional written and verbal communication skills
  • Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
  • Team player with exceptional interpersonal skills
  • Self-starter, motivated, and able to take initiative in all situations; ability to function effectively in a fast-paced, entrepreneurial and inclusive environment.  
  • LGBTQ, bicultural, and/or minority applicants as well as applicants experienced within foster care systems are especially encouraged to apply
  • All prospective staff will be fingerprinted and pass a criminal background check
  • Bachelor’s degree in a related area or its equivalent
  • Must be available to work night and weekends as needed
  • Proficient in Microsoft Office (particularly Excel), Internet, etc.
  • High professional and ethical standards for handling confidential information
  • Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
  • Demonstrates strong customer focus with respect, patience and efficiency
  • Able to identify and anticipate a problem, analyze the situation and various perspectives, offer and/or seek assistance in order to identify solutions and, when appropriate, decide on and implement a course of action
  • Ability to adjust style and approach according to environment and audience
  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records (where applicable)

Job Details

Reports to:National Director of Impact
Job Location: Bay Area, CA
Starting Salary: $75-85K
Classification:Full-time, Exempt     
Hours/Week: 40 hours 
Education: Bachelor’s degree required
Years of Experience: Minimum five years of experience
Benefits Include: Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time off package 


Please submit the following to: Claire Wheeler, Director of Impact ( or to Cassandra Yee, Chief People Officer & General Counsel ( :

  1. A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
  2. Current resume
  3. Salary requirements

Due to the volume of responses, only candidates selected for an interview will be contacted.