Organizational Profile

Juma Ventures strives to break the cycle of poverty by paving the way to work, education and financial capability for youth across America. Founded in 1993 with a single Ben & Jerry’s Shop in San Francisco, Juma’s initial business, a social enterprise, was designed to give homeless youth the training and job experience they needed to transition from living on the streets to enjoying a stable adulthood. Since then, Juma has become a nationally recognized youth development organization focused on employment, financial capability, and career supportive services. Our vision is that all young people have the opportunity to succeed, advance and thrive in the career of their choice, competing in a job market that is inclusive, equitable, and diverse.

Today, Juma operates over 20 concession businesses and employs more than 500 youth every year at major sports and entertainment venues across the West Coast (Sacramento, San Francisco, San Jose, and Seattle). As the country’s largest youth-run employment social enterprise, as of 2023 Juma has employed more than 10,000 low-income youth who have earned $14 million in wages, saved $6.4 million for post-secondary education, and generated $42 million in enterprise revenue to continue advancing our mission.

Juma’s strong leadership, dedicated staff, effective service model and committed funding partners have led to numerous awards including the National Youth Employment Coalition’s PEPNet Award for effective Practices and the National Organization of the Year award from the Social Enterprise Alliance. In 2017, Juma earned the Gold Award at the Seattle Business Magazine’s Community Impact Awards for Youth Development Non-Profit of the Year. Juma Seattle and Juma Sacramento have both been selected as recipients of the prestigious Bank of America Neighborhood Builders Award. In 2018, as a member of the Obama Foundation’s inaugural grant cohort, Juma led the first iteration of the My Brother’s Keeper (MBK) Initiative, influencing local services for boys and young men of color and contributing nationwide. In January 2023, Juma presented at the Annual Mentoring Summit in Washington D.C. In December 2023, Juma received the Catalyzing Engagement Nonprofit Award. In recent years, 100% of youth participants indicated they would “recommend Juma to a friend” and our most recent staff satisfaction rate was 89%.

Juma is looking for great people who share our passion for working with youth and for using business as a tool for sustainable social impact. Our workplace is supportive, open, inclusive and relevant, focused on youth, empowerment, dedication, and respect. Our four core values are Youth First, Stronger Together, Respect & Appreciation, and Integrity & Transparency. Juma commits to modeling diversity and inclusion for our youth, their communities, our employees and the institutions with whom we collaborate, maintaining an inclusive environment with equitable treatment and compassion, and actively creating meaningful change.

Position Description

Juma San Francisco  is looking for a YouthConnect Program Coordinator who will work alongside the Site Lead to steward the YouthConnect program, connecting low-income young adults to education and career pathways, and building their financial capability. The YouthConnect Program Coordinator will be responsible for successful program implementation in three phases:

1. Recruitment:  Recruiting youth by coordinating with nonprofit partner agencies, 

2. Program Participation:  Providing youth with critical on-the-job and program support to overcome barriers to successful employment, and

3. Transition / Placement: Building and maintaining strong partnerships with local employers and education providers

The Program Coordinator provides all local Juma clients with support as both a mentor and as a leader of Juma’s programming via the following methods: virtual 1:1 and in-person (when possible) employment/education connection support.

Duties and Responsibilities

Recruitment & Partnership Development

• Manages, develops and grows key relationships with community based organizations (CBO) for enhanced recruitment
• Works with the Site Lead and the Enterprise Manager on youth recruitment  
• Manages government and other grant funded programs by recruiting and connecting youth to meet the expected outcomes of the program and enter any and all data required into Juma’s Apricot Database.
• Establishes and maintains positive relationships with partner organizations/case managers to track and advocate for youth clients

Training & Development of Youth

• Leads, collaborates, and delivers in alignment with national YouthConnect program standards, workshops (virtual and in-person) that facilitate learning for young adults on topics concerning career development, employment and education. 

• Meets regularly with the site team and HQ to review and complete Exit and COS Data, collaborating to engage in continuous program improvement, ensuring youth outcomes are achieved while operating efficiently.
• Partners with local banking agencies to deliver financial capabilities curriculum as well as lead Juma’s own Financial Capabilities curriculum.

Job Placement and Retention 

• Oversees individual goal planning plus research on employment & education opportunities for Juma participants.
  • Conducts individual goal planning exercises with clients designed to identify their next steps toward a career pathway 
  • Researches and connects participants with employment & education opportunities based on the San Francisco landscape and the individual goals of Juma clients.

Program Evaluation & Quality Improvement   

• Collaborates with the Senior Director of Data  & Evaluation to engage in continuous program improvement, ensuring youth outcomes are achieved while operating efficiently.

Staff Development and Training

• Assists with hiring and onboarding of Assistant Program Coordinator(s)

Required Experience 

• Minimum 2 years of experience working in youth development  
• Bachelor’s degree in a related area or its equivalent 
• Must be available to work night and weekends as needed
• Proficient in Microsoft Office (particularly Excel), Internet, etc. 
• Demonstrated knowledge and respect for youth leadership and youth culture
• Experience working with employers to place jobseekers is a bonus
• High professional and ethical standards for handling confidential information
• Exceptional written and verbal communications skills
• Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
• Team player with exceptional interpersonal skills 
• Self-starter, motivated, and able to take initiative in all situations; ability to function effectively in a fast-paced, entrepreneurial and inclusive environment 
• Accepts ownership for outcomes and consequences of one’s behavior
• High level of attention to detail, accuracy and organization. Ability to complete multiple tasks simultaneously and prioritize to meet deadlines
• Demonstrates strong customer focus with respect, patience and efficiency
• Builds rapport and cooperation with persons inside and outside of Juma through interpersonal understanding. Maintains a network of contacts that can provide information and assistance
• Able to identify and anticipate a problem, analyze the situation and various perspectives, offer and/or seek assistance in order to identify solutions and, when appropriate, decide on and implement a course of action
• Ability to adjust style and approach according to environment and audience
• LGBTQ, bicultural, and/or minority applicants as well as applicants experienced within foster care systems are especially encouraged to apply
• All prospective staff will be fingerprinted and must pass a criminal background check
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records (where applicable)

Job Details

Reports to:	Bay Area Site Director
Job Location:	San Francisco, CA
Starting Salary:	50,000-60,000
Classification:	Full Time, Non-exempt
Hours/Week:	40 hours
Education:	Bachelor’s Degree required
Years of Experience:	Min 2 years in youth development
Benefits Include:	Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time-off package

Please submit the following to operations@juma.org:

1. A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission 
2. Current resume 
3. Salary requirements 

Due to the volume of responses, only candidates selected for an interview will be contacted.